Refund policy

30-day returns

If you're not happy with your order, contact us within 30 days of delivery at support@everwickhome.com and we'll help. Please email us before sending anything back, so we can give you the correct return address and instructions.

Damaged, faulty or wrong items

If your order arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, your choice. You won't need to pay for any return shipping.

Change of mind

Unused items in their original packaging can be returned within 30 days of delivery. Return shipping for change-of-mind returns is paid by the customer. Once we receive the item, we'll refund the price you paid for it.

Refunds

Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show it.

Items we can't accept back

For hygiene and safety reasons, we can't accept change-of-mind returns of items that have been used or charged. This doesn't affect returns of faulty or damaged items.

Contact

Everwick Home
support@everwickhome.com